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Most frequently asked questions

Everything you need to know

Where can I find the serial number?

You can find the serial number in your manual, on page 2, or on the back of the booklet. You can recognize it by looking for the number that starts with an S … and is a total of 14 characters long.

On the mobility scooter itself, you can find it in between the batteries, or on a white sticker on the chair mast.

How often do I need to charge the batteries?

How often you use your mobility scooter or power chair determines how often you should charge your batteries.

If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least eight to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.